Frequently Asked Questions
Do you have doubts about sizes, orders, shipments or returns? In this section you will find the answers to the most frequently asked questions to shop on Isla Belle with complete peace of mind. If you don't find what you are looking for, you can always contact our customer service .
Orders and Shipping
What are the shipping times?
We ship worldwide. Delivery times range from 7 to 15 working days depending on the destination country. All shipments are traceable .
How can I track my order?
Once shipped, you will receive an email with the tracking link . You will be able to monitor your package in real time.
Do you also ship abroad?
Yes, we ship internationally to over 30 countries. Simply select your destination at checkout.
What happens if my package is late?
Check tracking. If you have any issues, contact us via email or chat , our team is ready to help you.
Can I change or cancel an order after purchase?
You can do it within a few hours of ordering. Write to us as soon as possible to check its feasibility.
Sizes, Returns and Products
How do I choose the right size for me?
Sizes are Asian size, so they run smaller. Check out our size guide and go up a size if you're unsure.
What should I do if the product doesn't fit me?
You have 14 days to request an exchange or return . Write to us and we will guide you through the process.
Are the products machine washable?
Most, yes, but we recommend hand washing lace items, items with decorations or delicate materials.
Can sale items be returned?
Yes, even discounted items can be returned according to our policy, as long as they are in their original condition.
How can I contact customer service?
You can write to us via the contact form , via email or using the site chat . We respond within 24 working hours.
Still have questions?
If you haven't found the answer you're looking for, contact us directly. We're here to offer you a smooth and safe shopping experience , from choosing the item to delivery.